Privacy Policy
Last updated: June 2026
1. Introduction
Technology Clicks ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our managed IT services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
2. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number, and company name provided through our contact forms or during service onboarding.
- Technical Information: When you use our managed IT services, we may access device information, system logs, and network data necessary to deliver and maintain your IT environment.
- Website Usage Data: Browser type, IP address, pages visited, and time spent on our website, collected via standard web analytics tools.
- Communications: Records of your communications with us, including support tickets, emails, and service requests.
3. How We Use Your Information
We use the personal information we collect to:
- Provide, operate, and maintain our managed IT services
- Respond to your inquiries and service requests
- Process service agreements and billing
- Monitor and improve the security and performance of your IT systems
- Send service notifications, updates, and maintenance communications
- Comply with legal obligations under Canadian law
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who assist us in delivering IT services (e.g., cloud platforms, monitoring tools), bound by confidentiality agreements.
- Legal Authorities: When required by law, court order, or government regulation applicable in Canada.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to privacy protections consistent with this policy.
5. Data Storage and Security
Your personal information is stored on servers located in Canada. We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data. While no method of transmission over the internet is 100% secure, we take all reasonable precautions to safeguard your information.
6. Your Rights Under PIPEDA
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for certain uses of your information
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at
7. Cookies and Tracking
Our website may use cookies and similar technologies to improve your experience and analyse site traffic. You can control cookie settings through your browser preferences. Essential cookies required for site functionality cannot be disabled without affecting site performance.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting a notice on our website or by email. Continued use of our services following such changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Technology Clicks
PO BOX 99900 DC 717 949
RPO Pioneer Park
Kitchener, ON N2P 0C8
Canada
Phone: 519-804-6868
Email: